Warranty & Product Returns

Return conditions and steps

1. 1Before shipping any product, be sure to coordinate with the customer-service unit by ticket or email, and never send goods to the central warehouse without prior coordination. (You may also get guidance by phone if needed.)
2. 2A return request is accepted only from the person who placed the order.
3. 3The initial request must state the order number of the purchased product together with the exact quantity and specifications.
4. 4Products must be sealed, or their packaging unopened.
5. 5The cost of shipping the product and its safe arrival at the company are the customer's responsibility; damaged products are not accepted and will be sent back.
6. 6At the time of the written request, products must have at least one month left before their expiry date.
7. 7One clear photo of all the products together must be attached to the written request.
8. 8Once accepted, the calculated amount — after deductions — is paid within seven working days to the Bank Mellat account of the person who placed the order.
9. 9Deductions include the order's postal shipping cost, the coins granted for that product's points, and the multi-level and volume bonuses of upline representatives up to seven levels.
10. 10If the order included a gift or a special promotion, its cost is calculated and counted among the deductions.
11. 11Gifts and accessories are not covered by the product-return process.